Assessor Resource

MSTFR2001
Assess and cost footwear repair job

Assessment tool

Version 1.0
Issue Date: May 2024


This unit of competency covers the skills and knowledge required to assess the shoe or product for repair, estimate materials, labour and time requirements, and establish costs for provision of services or products.

This unit of competency applies to the estimating and costing work required to repair shoes or other items. Discretion and judgement may be required, for both self and others, in planning and selecting processes, procedures and outcomes.

Work may be conducted in small to large scale enterprises and may involve individual and team activities. Work is performed within defined procedures under direct supervision.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Determine job requirements

1.1

Follow standard operating procedures (SOPs)

1.2

Comply with work health and safety (WHS) requirements at all times

1.3

Use appropriate personal protective equipment (PPE) in accordance with SOPs

1.4

Identify job requirements from specifications, drawings, job sheets or work instructions

2

Prepare to assess and cost repair

2.1

Examine and check footwear, including welts, insoles, sole edges, sole bottoms, upper edges and heels

2.2

Identify repair, design and finish requirements and confirm agreement with client to undertake work

2.3

Collect contact information and identify customer’s preferred timeframe for work

3

Calculate footwear repair costs

3.1

Estimate types and quantities of materials required

3.2

Estimate time and labour necessary for the repair

3.3

Calculate costs of materials and labour

3.4

Calculate total job cost, including overheads and mark-up percentages

3.5

Calculate final cost to customer

4

Document details and advise customer

4.1

Document details of costs and charges and any special conditions

4.2

Verify costs, calculations or other details by other workplace where necessary

4.3

Prepare customer quotation and advise customer of repair requirements, costs and time required

4.4

Prepare work order ticket and job sheet according to workplace procedures

4.5

Document details for future reference

Evidence required to demonstrate competence in this unit must be relevant to and satisfy the requirements of the elements and performance criteria, and include:

reading and following work instructions, standard operating procedures (SOPs), safe work practices

applying relevant standards

interpreting client requirements

estimating type and quantities of material required

determining the types and amount of labour required to complete the work

estimating time required to complete the work

documenting and communicating work-related information, including customer requirements, products, materials and labour required, costing calculations for products, materials and labour, and special conditions

using calculators, computer programs, and other aids in the estimation and cost calculation processes

applying workplace procedures

maintaining records.

Evidence must be provided that demonstrates knowledge of:

safe work practices and procedures and use of personal protective equipment (PPE)

relevant Australian Standards

range of products and services offered by the enterprise

enterprise costing policies and procedures, including labour rates and product and material costs

materials, work flow and repair processes

technical information about products, materials, equipment and operating procedures

general industry housekeeping policies and procedures

operation of calculators, computer programs, and other aids in the estimation and cost calculation processes

quality practices

workplace procedures

practices for recording and reporting.

Assessors must:

satisfy the assessor competency requirements that are in place at the time of the assessment, as set by the VET regulator

have vocational competency in assessing and costing footwear repair, at least to the level being assessed, with relevant industry knowledge and experience.

Assessment should occur in operational workplace situations. Where this is not possible, or where personal safety or environmental damage are limiting factors, assessment must occur in a sufficiently rigorous simulated environment reflecting realistic operational workplace conditions. This must cover all aspects of workplace performance, including environment, task skills, task management skills, contingency management skills and job role environment skills.

Assessment processes and techniques must be appropriate to the language, literacy and numeracy requirements of the work being performed and the needs of the candidate.

Conditions for assessment must include access to all tools, equipment, materials and documentation required, including relevant workplace procedures, product and manufacturing specifications associated with this unit.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Determine job requirements

1.1

Follow standard operating procedures (SOPs)

1.2

Comply with work health and safety (WHS) requirements at all times

1.3

Use appropriate personal protective equipment (PPE) in accordance with SOPs

1.4

Identify job requirements from specifications, drawings, job sheets or work instructions

2

Prepare to assess and cost repair

2.1

Examine and check footwear, including welts, insoles, sole edges, sole bottoms, upper edges and heels

2.2

Identify repair, design and finish requirements and confirm agreement with client to undertake work

2.3

Collect contact information and identify customer’s preferred timeframe for work

3

Calculate footwear repair costs

3.1

Estimate types and quantities of materials required

3.2

Estimate time and labour necessary for the repair

3.3

Calculate costs of materials and labour

3.4

Calculate total job cost, including overheads and mark-up percentages

3.5

Calculate final cost to customer

4

Document details and advise customer

4.1

Document details of costs and charges and any special conditions

4.2

Verify costs, calculations or other details by other workplace where necessary

4.3

Prepare customer quotation and advise customer of repair requirements, costs and time required

4.4

Prepare work order ticket and job sheet according to workplace procedures

4.5

Document details for future reference

This field allows for different work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included.

Workplace procedures include one or more of the following:

requirements prescribed by legislation, awards, agreements and conditions of employment

SOPs

work instructions

oral, written and visual communication

quality practices, including responsibility for maintenance of own work quality and contribution to quality improvement of team or section output

housekeeping

tasks related to environmental protection, waste disposal, pollution control and recycling

WHS practices

Australian Standards include:

the relevant industry or Australian Standards that are current at the time this unit is being undertaken

Footwear repair costs include:

type and quantities of materials

type and amount of labour

time required

overheads

percentage mark-up

Evidence required to demonstrate competence in this unit must be relevant to and satisfy the requirements of the elements and performance criteria, and include:

reading and following work instructions, standard operating procedures (SOPs), safe work practices

applying relevant standards

interpreting client requirements

estimating type and quantities of material required

determining the types and amount of labour required to complete the work

estimating time required to complete the work

documenting and communicating work-related information, including customer requirements, products, materials and labour required, costing calculations for products, materials and labour, and special conditions

using calculators, computer programs, and other aids in the estimation and cost calculation processes

applying workplace procedures

maintaining records.

Evidence must be provided that demonstrates knowledge of:

safe work practices and procedures and use of personal protective equipment (PPE)

relevant Australian Standards

range of products and services offered by the enterprise

enterprise costing policies and procedures, including labour rates and product and material costs

materials, work flow and repair processes

technical information about products, materials, equipment and operating procedures

general industry housekeeping policies and procedures

operation of calculators, computer programs, and other aids in the estimation and cost calculation processes

quality practices

workplace procedures

practices for recording and reporting.

Assessors must:

satisfy the assessor competency requirements that are in place at the time of the assessment, as set by the VET regulator

have vocational competency in assessing and costing footwear repair, at least to the level being assessed, with relevant industry knowledge and experience.

Assessment should occur in operational workplace situations. Where this is not possible, or where personal safety or environmental damage are limiting factors, assessment must occur in a sufficiently rigorous simulated environment reflecting realistic operational workplace conditions. This must cover all aspects of workplace performance, including environment, task skills, task management skills, contingency management skills and job role environment skills.

Assessment processes and techniques must be appropriate to the language, literacy and numeracy requirements of the work being performed and the needs of the candidate.

Conditions for assessment must include access to all tools, equipment, materials and documentation required, including relevant workplace procedures, product and manufacturing specifications associated with this unit.
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Follow standard operating procedures (SOPs) 
Comply with work health and safety (WHS) requirements at all times 
Use appropriate personal protective equipment (PPE) in accordance with SOPs 
Identify job requirements from specifications, drawings, job sheets or work instructions 
Examine and check footwear, including welts, insoles, sole edges, sole bottoms, upper edges and heels 
Identify repair, design and finish requirements and confirm agreement with client to undertake work 
Collect contact information and identify customer’s preferred timeframe for work 
Estimate types and quantities of materials required 
Estimate time and labour necessary for the repair 
Calculate costs of materials and labour 
Calculate total job cost, including overheads and mark-up percentages 
Calculate final cost to customer 
Document details of costs and charges and any special conditions 
Verify costs, calculations or other details by other workplace where necessary 
Prepare customer quotation and advise customer of repair requirements, costs and time required 
Prepare work order ticket and job sheet according to workplace procedures 
Document details for future reference 

Forms

Assessment Cover Sheet

MSTFR2001 - Assess and cost footwear repair job
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

MSTFR2001 - Assess and cost footwear repair job

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: